Program Support Assistant, Rural Services

We are seeking a Program Support Assistant who is enthusiastic and passionate about opportunities to work with individuals in the community. Our Program Support Assistants are key members of many teams, including our Rural Services team. This role contributes to the support of our clients in providing invaluable services to individuals with addiction and/or mental health concerns within the Kingston, Frontenac, Lennox and Addington (KFLA) communities.

In addition to the fulfilling sense of giving back to the community, AMHS-KFLA also offers a competitive benefit package to permanent full-time staff which includes the following:

• Extended Healthcare and Dental Benefits
• Basic Life and AD&D Insurance, with optional added levels of coverage
• Dependent Life (dependents/spouse covered at no additional cost)
• Enrolment in the Healthcare of Ontario Pension Plan (HOOPP)
• Paid time off entitlements (sick time, vacation, wellness leave, family/personal leave)

Our Program Support Assistant positions are members of Ontario Public Sectors Employee’s Union (OPSEU/SEFPO) Local 489 and work from various locations throughout KFLA.

Job Summary:

The Program Support Assistant provides administrative support to the Program Teams and agency psychiatrists.  Incumbent is responsible for providing administrative and clerical support which includes records management, coordinating schedules, communication with team & clients and any other administrative services to support the delivery of clinical care that may be assigned.

Minimum Qualifications:

• Two-year Diploma in Office Administration.
• Two years’ experience in the administrative field, healthcare background preferred.
• Current First Aid and CPR certificates an asset.
• Crisis Prevention & Intervention training an asset.
• French Language proficiency considered an asset.

Knowledge, Skills and Abilities:

• Strong interpersonal and communication skills.
• Excellent customer service skills with demonstrated ability to deal appropriately with sensitive situations and confidential information.
• Well-developed computer skills in the use of database, word processing, spreadsheet, dicta-typing, and communication applications; MS Office preferred.
• Understanding of medical terminology an asset.
• Detail oriented with demonstrated editing and proof-reading skills.
• Demonstrated problem-solving abilities.
• Excellent organizational and prioritizing skills, along with the ability to multitask in a fast-paced environment and observe deadlines.
• Ability to compile, prepare and maintain detailed records and reports accurately and efficiently.
• Ability to work autonomously as well as collaboratively in a team environment.

2025-024 FT Program Support Assistant, Rural Services