Client Resources
Information to Support Your Care
We are committed to providing safe, respectful, and person-centred addiction and mental health services. This page includes important information to help you understand our services, your rights, and the supports available to you and your loved ones.
Client Information Package
Our Client Information Package is a comprehensive booklet designed to help you know what to expect when accessing our services. It includes details about:
- Privacy, confidentiality, and consent
- Client responsibilities and participation in care
- Policies, and practical information
- Crisis supports and emergency resources
📘 Download the Client Information Package (opens in new tab)
Client Bill of Rights
We believe everyone receiving services has the right to be treated with dignity, respect, and compassion. Our Client Bill of Rights outlines your rights while in care, including your right to:
- Respectful, inclusive, and non-discriminatory services
- Safe, ethical, and evidence-based care
- Privacy and confidentiality
- Participation in decisions about your care
- Ask questions, raise concerns, and be heard
📄 View the Client Bill of Rights (opens in a new tab)
Feedback
Your feedback helps us improve our services. We welcome compliments, concerns, and suggestions about your experience at any time.
If you would like to share feedback, please visit our Feedback page:
Contact Us
If you have questions about our services, need support accessing care, or would like to speak with a member of our team, please reach out.
📞 1-888-488-6697
Visit our Contact Page for more ways to get in touch.
Family & Caregiver Supports
We recognize that addiction and mental health challenges affect families and loved ones as well. Our Family Resource Centre offers information and support for family members, caregivers, and other supports, including educational resources and referrals.